1. Why Is Information Collected?
Answers In Law Sdn Bhd (Company No.: 889491-D). ("Answers In Law”) gathers and uses your personal information to provide you with information about our products and services to which you are entitled through being a subscriber and to offer additional products and services that may be of interest to you.
We may also request additional information to help us contact you, or offer suggestions to best suit your needs.
Upon visiting the “Answers-In-Law” website, namely http://www.answersinlaw.com (the “Web site”), no information is collected that could identify you personally, unless you choose to provide such information voluntarily. Our subscribers are welcome to browse the website anonymously at any time without revealing any personal or financial information.
For purposes of maintaining quality service and improving same calls to our customer service lines may be recorded.
2. Type Of Information Collected
The type of information you will be asked to provide will vary according to your activity or request.
Personal information consists of information that refers to you specifically. With your consent, we may gather personal information from you in person, over the telephone or by corresponding with you via mail, facsimile, email or from referrals by third parties. Data collected with no personal identifiers (i.e. where it is impossible to determine the identity of the person to whom the information relates) is not considered personal information.
The type of information we may collect and maintain in your customer file may include but is not limited to:
· Home address
· E-mail address
· Home and daytime contact numbers
· Spouse's name
· Language preference
· Credit card information (to process payment for an Answers In Law product you have requested)
· Types of services requested
· Any inquiries made through the Website
· Some personally identifying information to allow us to verify your identity when communicating with you
The choice to provide Answers In Law with personal information is always yours. However, should you choose to withhold the requisite details, this may affect our ability to supply you with services, or suggest other products that you may find interest in. However, should we be unable to accommodate your request based on the information that has already been provided, we may ask for additional details in order to identify other ways to be of assistance. In some instances, Answers In Law may also maintain a customer file containing your contact history, which will only be used for customer inquiry purposes.
Answers In Law routinely collects anonymous/non-personal information. Anonymous/non-personal information is information that we do not associate with or trace back to a specific individual or business entity. Such information may also be automatically gathered by our web servers once a customer visits the Website, which may include pages/areas visited or services accessed.
To help us better understand our markets, we may also gather information for analytical purposes by conducting customer surveys and by extracting demographic information from existing files.
Gathered electronically, anonymous/non-personal information may include but are not limited to:
· Browsing history/pages visited
· Version and web browser type
· Level of encryption supported by your web browser
· Internet Protocol (IP) address
3. How Your Information Is Used
Answers In Law may use your personal information to identify and communicate with you, provide more information about our products/services, to supply any services you have requested/purchased, and to comply with legal requirements. Your personal information may also be used to generate statistics about our business. However, any generated statistics will not contain any information that would identify you personally.
Answers In Law will only use personal information for the purposes that we have disclosed to you. Should any personal information be required in order to fulfil a different purpose than otherwise stated, Answers In Law will obtain your consent before proceeding.
Any anonymous/non-personal information gathered from the Website will be used primarily for technical research and analytical purposes, such as evaluating and improving various sections of the Website.
It is Answers In Law’s goal to continuously enhance and improve our service offerings to you. In order to better understand our customers' interests, priorities, and satisfaction levels, we may gather anonymous/non-personal information through conducting customer surveys and extracting demographic information from existing files for research and analytical purposes.
Anonymous/non-personal information may also occasionally be used for security investigations as required by Answers In Law.
4. When Information May Be Disclosed To Outside Parties
Answers In Law is obliged to keep your personal information confidential except under the following special circumstances:
· When authorised by you
· When required by law
· When permitted by law
When Authorised by You
Answers In Law may use your personal information:
· In the administration of your account;
· To respond to any request for information by you
· To provide our services to you
· To process your purchase of an Answers In Law product;
· To facilitate the provision of our services by sharing your information with our third party service providers;
· To offer you related products and services that might benefit you; and
· In the course of an actual or potential sale, reorganisation, consolidation, merger or amalgamation of our business
Where you have requested information or purchased an Answers In Law product over the telephone, your consent to the use and/or disclosure of your information will be obtained verbally. In other cases, your consent may be obtained electronically or in writing.
Note that by providing any personal information upon registering as a subscriber of Answers In Law for the services provided under the Website, you will have consented to the use of such information.
When Required by Law
The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In light of any legal proceedings or court orders, we may also be required to disclose specific information to the authorities. However, only the information specifically requested will be disclosed. Answers In Law will take reasonable precautions to satisfy ourselves that the authorities making the request have legitimate grounds to do so, before releasing any information.
When Permitted by Law
There are some situations where we are legally permitted to disclose personal information. In these cases, Answers In Law may disclose the requisite information without your prior consent.
With Whom We May Share Your Information
Unless you authorise us to release such information, or release is required or permitted by law, Answers In Law will never sell, lease or trade any personal information about you or your accounts to other parties.
5. Types of Consent
Consent to disclose information may be express, or it may be implied. Express consent can be given by you in writing, in person, electronically, by telephone, or by ticking a box on an electronically generated form. Implied consent may be used by us as a basis for extending new marketing offers or delivering materials to you.
However, customers will not be deemed to have impliedly consented to the use or disclosure of any personal information.
6. Our Employees
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorised employees who have a legitimate business purpose and reason for accessing it, such as in order to carry out their job responsibilities. For example, should you contact Answers In Law by telephone, our designated employees will access your information to verify your identity and to assist you in fulfilling your requests.
All employees of Answers In Law are required to abide by the privacy standards we have established and must follow all applicable laws and regulations. Employees are informed about the importance of privacy and understand that Answers In Law prohibits the disclosure of any customer information to unauthorised individuals or parties. All employees are expected to maintain the confidentiality of customer information at all times. Should there be a failure to maintain confidentiality, Answers In Law will implement the appropriate disciplinary measures, which may include dismissal.
7. Outside Service Suppliers
Answers In Law may occasionally contract third party organisations to perform services. Our service suppliers may at times be responsible for processing and handling some of the information we receive from you.
8. How We Safeguard Your Information
Answers In Law is aware of the importance customers place upon the confidence and security of their information. To address this concern, we have developed various processes and procedures to keep your personal information safe and secure, which are applied depending on the sensitivity of the information. Our various safeguards include:
· Locked, high security filing cabinets;
· Industry standard, password-protected and SSL-encrypted computer network; and
· Proficient staff members who are trained to prioritise the importance of safeguarding your personal information from loss and unauthorised access.
9. Accessing And Amending Your Information
You have the right to access, verify and amend the information held by Answers In Law. Before any amendments can be made, you may be required to verify your identity by providing some personally identifying information.
Accessing Your Information
You may access and verify any of your information by calling our customer contact number on your membership card. Others may do so by calling 1 800-18-19-20.
There may be instances when Answers In Law will not be able to provide you with the personal information that you request. Such instances include where the personal information:
· contains references to other persons
· has already been destroyed due to legal requirements or where it is no longer needed for Index Continet's purposes
· is subject to solicitor-client or litigation privilege; or
· cannot be disclosed for legal reasons
Amending Your Information
To help us keep your personal information up-to-date, Answers In Law encourages you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or outdated information in your file(s), or need to update the personal contact information contained in your file, you may do one of the following:
· Call Answers In Law at the number on your membership card, or 1800-18-19-20 and advise the service representative of the proper changes; or
· Send a facsimile to Answers In Law at +603 7955 8544 to request a change in your personal contact information.
Where appropriate, Answers In Law will communicate these changes to any other parties (such as certain service suppliers) who may have unintentionally received incorrect information from us.
10. Questions, Concerns And Complaints
Before Answers In Law or the Website is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide any other details to help us respond to your request. We will endeavour to respond within an appropriate time frame.
12. Links To Other Websites
Date of last revision: June 2014